jamiet
Mark,

Both roachy and I are still waiting for our CAT8Cs to ship (since we paid you in October last year and were supposed to ship in November - your words not mine) and there are a few people from the Oz group buy with faulty or dead amps. None of us appear to be receiving any sort of correspondence from you other than a few false assurances. I hope you realise the brand damage you are doing.

What is the real hold-up on both replacement amps and speakers?

Thanks,
Jamie
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Sero
I myself have made 3 phone calls and left messages, emailed twice with no response. I'm starting to get worried now. I have ordered gear from the states before and it has landed in australia in 5 days.

Mark can you please let me know whats going on with my new replacement amp last time we spoke you said it would be shipped by the end of the week.

My mobile in Australia is +61 415279977 if you call that from your mobile it will connect.

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Mark_Seaton
Hi guy,

I am sorry for these many missed projections.  Any of the reasons/explanations just read like excuses, as it was a combination of many factors and happenings.  Today we are working only on getting the now 12 pending CAT-8Cs shipped out, after having to replace and wrap all new grills.  A good bit will ship today, and anything that doesn't ship to day will tomorrow (Thursday- Chicago time).

Tracking numbers will be going out by e-mail the day the speakers and amplifiers are shipping.
Mark Seaton
Seaton Sound, Inc.
sales@seatonsound.net
773-290-8436
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JapanDave
Guys, I am not one to make excuses for people, but please realise who you are dealing with. Mark is a single man doing just about everything from the design to shipping of the products he makes. Sure, bigger companies may be able to get their products out faster, but at what expense? The way things are being done by Mark ensures that his customers get a quality product at THE best price, of corse that translates to some time delays which are inevitable.  Not to mention the fact that each of his products get his seal of approval. If you are not happy , go and buy some speakers from JBL which will cost more and not sound as good. And no one can predict electronics failures BTW.

So please don't try and compare mass producing companies with a company like Marks, you were all aware of how he operates(as close to perfection as possible) before you all ordered. 
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FOH
JapanDave wrote:
Guys, I am not one to make excuses for people, but please realise who you are dealing with. Mark is a single man doing just about everything from the design to shipping of the products he makes. Sure, bigger companies may be able to get their products out faster, but at what expense? The way things are being done by Mark ensures that his customers get a quality product at THE best price, of corse that translates to some time delays which are inevitable.  Not to mention the fact that each of his products get his seal of approval. If you are not happy , go and buy some speakers from JBL which will cost more and not sound as good. And no one can predict electronics failures BTW.

So please don't try and compare mass producing companies with a company like Marks, you were all aware of how he operates(as close to perfection as possible) before you all ordered. 


All true, you can add small, owner operator businesses have the opportunity to have better communication with customers as well.      


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jamiet
JD,

I appreciate what you're saying and I'm hopeful that Mark can follow through on his commitment. However, Mark is not the first one-man-band I've dealt with and probably won't be the last either. I didn't come on here ranting and raving at the first sign of trouble. I'm sure Mark is working very hard as do almost all one-man-band operations, but this experience is not common to all one-man-band-operations, even complex ones.

Customers are naturally going to be very anxious when they have to wear all the risk (paying in full upfront). Customers can also handle honest bad news to a point. However, a number of false good news statements punctuated by long silences or unresponsiveness and all trust goes out the window and we start thinking we're being taken for a ride.

Cheers,
Jamie

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Mark_Seaton
jamiet wrote:
JD,

I appreciate what you're saying and I'm hopeful that Mark can follow through on his commitment. However, Mark is not the first one-man-band I've dealt with and probably won't be the last either. I didn't come on here ranting and raving at the first sign of trouble. I'm sure Mark is working very hard as do almost all one-man-band operations, but this experience is not common to all one-man-band-operations, even complex ones.

Customers are naturally going to be very anxious when they have to wear all the risk (paying in full upfront). Customers can also handle honest bad news to a point. However, a number of false good news statements punctuated by long silences or unresponsiveness and all trust goes out the window and we start thinking we're being taken for a ride.

Cheers,
Jamie


Understood and agreed.  Product introductions and timing from samples to larger production deliveries have been my/our biggest weakness.  I've learned things with each product, and while I got around past issues with the '8C, we found some new ones this time and intend future product introductions to get smoother and smoother.

We have 8C's ready for shipping today, along with the amplifiers for Sero and another heading out today.

With any luck things will be looking better next weekend when you have your CAT-8Cs in hand.
Mark Seaton
Seaton Sound, Inc.
sales@seatonsound.net
773-290-8436
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jamiet
I've received my tracking number today and I believe a few others have as well. Thanks Mark
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getech
Mark's products are well worth the wait



Greg
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audioguy
getech wrote:
Mark's products are well worth the wait


+1
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fugueness
getech wrote:
Mark's products are well worth the wait





Ain't that the truth! Can't wait for the Terraform XL's to arrive! Oh wait, I can...
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Sero
Thanks Mark looking forward to my submersive going boom again
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jamiet
Have the items shipped, Mark? The Fedex site still says all it has is the preliminary shipping information.
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Sero
mine has landed in aus. should be here this week or early next week
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jamiet
Thats great, sero. At least we know the amps ship quickly. You should get yours in the next day or so if you're in Sydney.
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jamiet
EDIT: roachy's picked up on the weekend, mine 7:25pm Monday US time.
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gpburns
Good news guys
now don't become the typical Seaton user
by having no time to post reviews as too busy
enjoying movies
Gary
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bclare
I have also ordered a cat-8c that is heading to Oz, but I have not received a tracking number yet.
It is now almost 2 weeks past the promised shipping date without hearing any word about my order, despite several email requests.

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Mark_Seaton
bclare wrote:
I have also ordered a cat-8c that is heading to Oz, but I have not received a tracking number yet.
It is now almost 2 weeks past the promised shipping date without hearing any word about my order, despite several email requests.


We've been working through the backlog more slowly than anticipated, but the items for sero, roachy and jamiet above have sequentially shipped out over the past few days, with yours next behind them.  You should now have an e-mail from me, and will see a tracking number within 24 hrs.

SubMersives & SubMersive HPs' continue to ship out quickly, and it appears we now have the process better sorted to allow more predictable CAT-8C shipments.

Thank you for the continued patience.
Mark Seaton
Seaton Sound, Inc.
sales@seatonsound.net
773-290-8436
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Bittornado
Cheers everyone, been away for a good while from the forum and the scene.

Though I don't personally own any of Marks' products (read YET!) but as far as Mark's reputation is concerned both here and in other communities/forums, both on a personal AND professional level, just by reading what he writes down here and what other people are writing about him, I must say that IMHO, out of all both major brand companies and one-man-band equivalents, Mark seems to be the exception to the rule when it comes to being THE perfectionist individual when it comes to his products and by doing ALL he can for his customers.

Having said that, of course it's true that a golden rule for any solid company foundation apart from great products is an even greater customer relations policy. I believe Mark has made a choice to keep his work as personal and 'close' to his own vision as possible, as a consequence some delays and practical quirks are inevitable. I'm not being time-specific here, the delay might be a week or 4 months, but given the fact that throughout all these years and despite of all the complaints criticism questions doubts and debates, I'm still to discover ONE single instance of him loosing his temper or saying something rude to anybody, I'd say we should all give him the benefit of the doubt any given day! I don't know of one single paying customer who never received his/her gear eventually
That is a hell of a lot more than I can say about 99.99% of other companies out there, regardless of how big or small they might be.

So I'm glad that everyone finally got their precious stuff, please give Mark the benefit of the doubt, in order to keep the costs under control he has to take care of all the details himself. I gladly and without blinking would pay $30.000 upfront and still wait for a year to get my stuff as long as they're made by his company since I've come to realize what a great and knowledgeable perfectionist this man is! The last thing I would ever worry about would be loosing money with Mark. NO WAY! That is not his style of doing business. No man with such expertise and passion for what he does, does it primarily for the sake of fooling a couple of people for a lousy couple of thousand bucks!

Cheers!
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