kwarrior
Hi Mark,

My name is Kris Warrior from Australia. You may recall, that I wrote to you saying how I bought your CATS off BladeRnR (Justin Brown)…who was your first client from Down Under?

The CATS have been wonderful and over the years, I have added two SubMs and a couple of Sparks, all driven by an Integra DHC 80.3.

Over the past couple of days, I noticed one of the CATs (and I have 3), has started spluttering and cracking…I tried to re-sit the XLR cables and fiddled with it, brought about a temporary respite (not sure if that helped)..but the spluttering and cracking noises have started all over again. The Green “SIGNAL” light at the back, flickers on and off.

I am guessing that the Amp is now giving up on me.

Would you be kind enough to help me with another Amp? I can resend mine if you would like me to…I am more than happy to pay my way, of course.

Just as an FYI, I have copied John Tubb, who you will recall, bought his Seatons off you in a group buy….John (Minty), has a similar problem with one of his CATs, and I promised him, I would copy him on the email, so we would both know, how you could be of help.

I hate that I have to write you under these circumstances, but it is what it is, and I am hoping that you would be able to help…

I look forward to hearing from you Mark…I love the CATS and the rest of the Seatons I have, and would love to be using them for a fair while …
Appreciate your help.
Many thanks…
Kris


PS -
My Mobile number is +61 410 514 186
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calentz
Check this:
https://www.seaton-sound-forum.com/post/help-need-replacement-amp-for-my-original-submersive-10094840?pid=1308885674
Carl
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Sands
I'm up in Brisbane, Australia and bought three Cat 12's from Mark back in 2016 after having a look and listen to Mintys Home Theatre. I had one Submersive that I bought  second hand.
In 2017 one of the Cat amps stopped working and I contacted Mark who promptly sent a warranty replacement. So all good.
About three months ago one of the Cats started popping and crackling, some times a little bit and sometimes a lot. I tried changing leads etc but has to be the amp.
Mark said he was waiting for a replacement amp to come available. I ended up just using two Cats and running a phantom centre, ok but no way as good. I asked Mark if it was an option to trade my old, still under warranty,  amp in and buy a new one, depending on the cost, but not heard back for a while.
Looks like there is a bit of a queue waiting on Cat amps. I'm not sure who the OEM is.
Stuart   
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kwarrior
Minty and I are both looking for Amps. One of our CATS, each, have a failed Amp. I am happy to pay for the Amp, give. That it is out of warranty. And also happy for someone to point me to the Amp manufacturer. Let’s hope Mark responds. 
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VinceHoffman
I believe your Catalyst uses amps from SpeakerPower as do my Submersive HP subwoofers. After waiting more than a month for Mark to follow-up on a promised repair/replacement for me, I reached out to SpeakerPower directly and obtained an RMA as have several other Seaton owners. I sent my amp back a little over a week ago. Reach out to rigo@speakerpower.net and see if he can't help you directly.

Music & HT Room
2 Channel front-end: Jay's Audio CDT2 Mk2 Transport, PS Audio Direct Stream DAC, Oracle Delphi V/Turbo PS/SME V/Benz LP-S turntable, Coincident Statement Linestage, Foundation Research V5 phono-stage, & JL Audio CR-1 electronic subwoofer crossover

Multi-Channel Audio front-end: OppoMod UDP-203 (SACD & DVD Audio) & Anthem AVM60 pre-processor

Loudspeakers: either 2x or 5x ATC SCM20 ASL Pro II active stand mounts, 4x ATC SCM12i driven by 2x Meridian 557 for Atmos/DTS-X height channels. and 4x Seaton Submersive HP with a Xilica DCP-3060 sub EQ,

Video: OppoMod UDP-203, Xbox One, JVC DLA 990, Isco 3L anamorphic lens on motorized sled, & 105" Seymour-Screen Excellence EN4K acoustically transparent motorized 2.37:1 scope screen.

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kwarrior
Thank you Vince. I will write him tonight. Appreciate your help. 
Cheers mate
kris
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MichaelC
I’m not sure he will be able to program the DSP as Mark does?
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calentz
They have the DSP info, and if necessary can reprogram.
Carl
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kwarrior
Mark has read my email. But perhaps lacks the basic skills in Customer service, by choosing not to respond. 

So for all of you that do buys his products, they are good! But you would need to invoke the music Gods, to get any service out this guy!! 

Shame
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kwarrior
Sands wrote:
I'm up in Brisbane, Australia and bought three Cat 12's from Mark back in 2016 after having a look and listen to Mintys Home Theatre. I had one Submersive that I bought  second hand.
In 2017 one of the Cat amps stopped working and I contacted Mark who promptly sent a warranty replacement. So all good.
About three months ago one of the Cats started popping and crackling, some times a little bit and sometimes a lot. I tried changing leads etc but has to be the amp.
Mark said he was waiting for a replacement amp to come available. I ended up just using two Cats and running a phantom centre, ok but no way as good. I asked Mark if it was an option to trade my old, still under warranty,  amp in and buy a new one, depending on the cost, but not heard back for a while.
Looks like there is a bit of a queue waiting on Cat amps. I'm not sure who the OEM is.
Stuart   


Call SpeakerPower- helpful bunch of guys. They will fix your amplifier for you. Mark is pathetic! 
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