With discontinued speakers/subwoofers, will it still be possible to get replacement parts such as woofers/drivers and amplifiers if they happen to go bad? I am just worried about support for products that could be discontinued in the future.
Hi Haris, One of the nice benefits of using US manufacturing for most all parts is that I have long relationships with all of our suppliers. All of our vendors have the info required to know what part went in which product if repairs are required even if we weren't able to help. We keep a small inventory of possible repair parts for anything which we wouldn't just send for repair. Then again the only product we've discontinued is the original version of the Spark, where the coaxial and amplifier are still used in other products or easily obtained/stocked by us. The very first SubMersive amplifiers are all still in service, and the ICEpower modules and surrounding internal electronics can be repaired or replaced by our amplifier OEM SpeakerPower long after any warranty term has passed. If you take a look at other internet direct audio companies, we have 2-4x the product lifespan of others. I don't jump around making whatever one customer might ask for, but rather I polish and refine the offerings to work for many customers and keep them substantially the same for a long time. This is why so many have been able to easily add another SubMersive or 3 to their systems, and why we could easily upgrade your SubMersive to be a matching HPi+ & HP-slave even ~5 years after your original purchase. We may refine, upgrade or change suppliers on a few parts used in a product over the years, but typically these either are direct swaps or the original is easily repaired directly. Case in point, Acoustic Elegance has done recones on woofers built by Lambda Acoustics who developed the woofers from 12-14 years ago, and they make the customized woofers for us in all of the Catalyst models.
Seaton Sound, Inc. email@example.com 773-290-8436