Kain
With discontinued speakers/subwoofers, will it still be possible to get replacement parts such as woofers/drivers and amplifiers if they happen to go bad? I am just worried about support for products that could be discontinued in the future.
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Mark_Seaton
Kain wrote:
With discontinued speakers/subwoofers, will it still be possible to get replacement parts such as woofers/drivers and amplifiers if they happen to go bad? I am just worried about support for products that could be discontinued in the future.


Hi Haris,

One of the nice benefits of using US manufacturing for most all parts is that I have long relationships with all of our suppliers.  All of our vendors have the info required to know what part went in which product if repairs are required even if we weren't able to help.  We keep a small inventory of possible repair parts for anything which we wouldn't just send for repair.  Then again the only product we've discontinued is the original version of the Spark, where the coaxial and amplifier are still used in other products or easily obtained/stocked by us.  The very first SubMersive amplifiers are all still in service, and the ICEpower modules and surrounding internal electronics can be repaired or replaced by our amplifier OEM SpeakerPower long after any warranty term has passed.

If you take a look at other internet direct audio companies, we have 2-4x the product lifespan of others.  I don't jump around making whatever one customer might ask for, but rather I polish and refine the offerings to work for many customers and keep them substantially the same for a long time.  This is why so many have been able to easily add another SubMersive or 3 to their systems, and why we could easily upgrade your SubMersive to be a matching HPi+ & HP-slave even ~5 years after your original purchase. [smile]

We may refine, upgrade or change suppliers on a few parts used in a product over the years, but typically these either are direct swaps or the original is easily repaired directly.  Case in point, Acoustic Elegance has done recones on woofers built by Lambda Acoustics who developed the woofers from 12-14 years ago, and they make the customized woofers for us in all of the Catalyst models.
Mark Seaton
Seaton Sound, Inc.
sales@seatonsound.net
773-290-8436
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Kain
Thanks for the reply. Will there be any upgrades (or maybe even a successor) to the 12C and 8C any time soon?
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Mark_Seaton
Kain wrote:
Thanks for the reply. Will there be any upgrades (or maybe even a successor) to the 12C and 8C any time soon?


There will be additions to the Catalyst lineup, and over time there may be new drivers or electronic improvements, but none are currently planned.  I've experimented with other coaxial drivers, but those have all would be some form of a drop in.  The fact that I haven't made any changes points to the time put into the design up front rather than rushing things based on the latest whim or wish-list of any customer offering money for something.  I won't make a change just for the sake of being "new" unless there is some worthwhile improvement.

I will of course introduce new speakers in the future, but those will be a separate family of products and approaches.  I can't tell you what those products might be yet as there are still many possibilities being experimented with and investigated.
Mark Seaton
Seaton Sound, Inc.
sales@seatonsound.net
773-290-8436
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Kain
How are the floor-standing Catalyst speakers coming along? Anything new on the SubMersive XL/2? I'm itching to know more about these new developments. [cool]

By the way, if there still will be a SubMersive XL/2, any estimates on the dimensions?
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ericqc
A quick testimony from an original Sparks owner.
A couple of weeks ago, the driver of one of them started to malfunction after 5 years of flawless duty.
Once Mark took care of my case, he was able to provide me another coaxial driver within 48 hours (and I'm in Canada on top of that!).
8 screws and 4 quick connects were the only obstacles that I had to face before having my Spark signing like a new. 
Pure awesomeness !!  [thumb]
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Kain
Thanks for the post/feedback! However, I am not sure if the Spark counts as a "true" discontinued product because, if I am not mistaken, it uses the same coaxial driver as the 8C and 12C.
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