Dustcap
Hi Mark,

as Jeff Permanian is offering 240V-Versions of its Speakerpower-Amps since the beginning of December, I emanate from this, that all problems with the international versions of the products of this manufacturer should be solved. Seaton Sound is using equal amps from the same manufacturer, so it's time to ask the old question again: How long will it take until you offer 240V Submersives to your international customers?
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calentz
After the first of the year would be a guess.
Carl
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Mark_Seaton
Dustcap wrote:
Hi Mark,

as Jeff Permanian is offering 240V-Versions of its Speakerpower-Amps since the beginning of December, I emanate from this, that all problems with the international versions of the products of this manufacturer should be solved. Seaton Sound is using equal amps from the same manufacturer, so it's time to ask the old question again: How long will it take until you offer 240V Submersives to your international customers?


The production HPi amplifier I'm releasing is a customized version.  Rather than immediately starting to ship when our OEM can build the first units I am also going through much more extensive testing with a handful of customers and friends to be more confident in shipping so many amplifiers overseas.  I have probably 50x the international customers that JTR currently has and many would like to upgrade their 1000W SubMersives.  If something goes wrong with a product in the US, it's very simple to ship an 8 lb. amplifier back and forth.  Things are much more complicated and more expensive if there are any surprises overseas.  If something needs repair I believe you are responsible for shipping both ways with JTR reducing Jeff's exposure.  I want to offer a bit better peace of mind when ordering where I will be getting more specific with warranty responsibilities for my international customers in the new year.  Taking the perspective of a customer, I don't feel an electronics or driver failure within 60-120 days should incur cost to an owner (within reason).  While we have not had widespread problems, the realities of electronics and moving parts is that some small % will require service, and when a customer needs service, it doesn't matter if only 2% or 80% had an issue.

I am confident in our OEM who has been wonderful to work with and very responsive to any issue we've encountered.  Over the years I've been the primary instigator of many production tweaks and added QC steps, to the point where they even have some of our parts used in test setups.  I will be sitting down with our OEM at CES in 2 weeks to review what we are working on and will keep moving toward production.
Mark Seaton
Seaton Sound, Inc.
sales@seatonsound.net
773-290-8436
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