Mark_Seaton
With our 10th anniversary and so many products in our customer's hands, I have decided to update our Warranty Policy.  3 years sounds like a reasonably long time when you are first shipping a product out the door, but knowing how our products tend to be in systems for a very long time and talking to customers who purchased in 2010-2012, I feel we will have less grey area with any warranty costs making things more clear while offering a longer service period.  

This new policy applies to all future warranty claims and for all new items received after March of 2010.  This warranty extension does not apply to SubMersive models sold with pre-owned amplifiers.

Continental US Customers:

Quote:
Seaton Sound warrants its products to be free of original manufacturer defect for a period of 5 years from the delivery date of the product.  Not covered by this warranty is cosmetic damage, damage from improper use, accidents, abuse, misuse, acts of nature, or unauthorized modifications.  Seaton Sound will repair or replace the warranty item with a refurbished or new part at our discretion.

Within the first 2 years of this warranty, Seaton Sound will cover round trip, standard ground shipping costs of the part under warranty.  Expedited shipping is always available at the customer's expense.  After the 2 year period we only ask customers to cover shipping costs.


International customers and those outside of the continental US:

Quote:
Seaton Sound warrants its products to be free of original manufacturer defect for a period of 5 years from the delivery date of the product.  Not covered by this warranty is cosmetic damage, damage from improper use, accidents, abuse, misuse, acts of nature, or unauthorized modifications.  Seaton Sound will repair or replace the warranty item with a refurbished or new part at our discretion.

No cost to international customers within 120 days of receipt:
Within the first 120 days of this warranty, Seaton Sound will cover round trip, economy shipping costs of the part under warranty.  Customer is responsible for any applicable duties and taxes.  Expedited shipping is always available at the customer's expense.  After the 120 day period we ask customers to cover all shipping costs.
Mark Seaton
Seaton Sound, Inc.
sales@seatonsound.net
773-290-8436
Quote 0 0
Mark_Seaton
Pushing our warranty policy on new units back to the top.
Mark Seaton
Seaton Sound, Inc.
sales@seatonsound.net
773-290-8436
Quote 0 0